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TN.Gov

UX/UI Website Design.
The state of Tennessee wanted to explore a new take on the current user experience for their sites and upcoming apps. Below is a selection of the screens designed as part of a massive accessibility overhaul. The end-results were crafted user stories, flow diagrams, clean and annotated wireframes, and interactive prototypes for web, desktop, and mobile interfaces that effectively communicated the design to executive stakeholders and developers across multiple State Departments. TN.gov’s mobile applications are available for Android, and iOS.
To design a new online experience that allows a citizen of Tennessee to explore a myriad of government services and state information in a new, innovative, and widely accessible format.
To create a better online experience for the platform and its millions of citizens, reduce user confusion, and and drive awareness to the site and future mobile apps.
Design Ideation
Concept Design
Final Design
Design Presentation
2017

The state of Tennessee wanted to explore a new take on the current user experience for their sites and upcoming apps. Below is a selection of the screens designed as part of a massive accessibility overhaul. The end-results were crafted user stories, flow diagrams, clean and annotated wireframes, and interactive prototypes for web, desktop, and mobile interfaces that effectively communicated the design to executive stakeholders and developers across multiple State Departments. TN.gov’s mobile applications are available for Android, and iOS.

Assignment
To design a new online experience that allows a citizen of Tennessee to explore a myriad of government services and state information in a new, innovative, and widely accessible format.
Objective
To create a better online experience for the platform and its millions of citizens, reduce user confusion, and and drive awareness to the site and future mobile apps.
Project Includes
Design Ideation
Concept Design
Final Design
Design Presentation
Year

2017

Responsive website design

A big part of government websites and the relationship to their citizens lives on ease of access and therefor plays a major role in the user’s site experience. A branded and integrated social-like experience was introduced as a way to give potential citizens an overarching view of the services available to them from a multitude of different departments, bringing it all together in a frictionless experience.

A Citizen Centric App (MyTN)

Problem

The old legacy process of handling individual applications was heavily outdated and took citizens through a number of procedures with massive, physical forms. Alongside this, data showed that over 38% of the state’s citizens were unaware of most gov’t services available to them. As a result, the state saw a large discrepancy in state services used to citizen interest.

Design Solution

TN.gov needed more intuitive and simplified application processes for their available services. The solution was a modern phone app acting as a hub (a central place for all services) where the requested information was compressed down to the very essentials of user interest and broken up into a more interactive and intuitive step by step process.